Check how all our services are workingat any time. As with mortgage payment holidays, these payment freezes are not free. Some Barclaycard customers will see their minimum repayments rise from Tuesday, at a time when finances are already stretched owing to Covid and Christmas. Payment holiday ending Disputed transactions If youve used your Barclaycard to pay for a trip or event thats now been cancelled, you might be able to claim your money back (conditions apply). Youll need to have your credit card handy, and well ask you some standard questions to verify your identity. A loan payment holiday is a temporary break from making your payments. However, if customers feel they may struggle with potentially higher minimum monthly payments, they should contact Barclaycard to discuss payment options. You can apply if youve already taken a Barclayloan payment holiday thats coming to an end, and your income is still temporarily affected because of coronavirus. Business cardmembers can report fraudulent transactions on their account as well as report their card lost or stolen and request a new card by calling the number on the back of your card. You can find out everything you need to know about payment holidays here. Main content of page below. Find what you need to help you manage your money, accounts and products with us during the coronavirus (COVID-19) situation. If the payment holiday you are currently on is due to end after 31 March, you should be able to extend it up to a maximum of six months, though all payment holidays now must end by 31 July 2021. A payment holiday lets you take a break from making your Barclayloan payments. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: Customers are now able to report fraudulent transactions on their account as well as report their card lost or stolen and request a new card through their online account. Calling and speaking to a Relationship Manager may take longer than usual during this time, so we encourage you to use our digital channels as much as possible. If your plans have changed and youve been refunded to your Barclaycard as a result, you can ask us to transfer the credit balance to your bank account. The latest information about the coronavirus is available at CDC.gov/coronavirus. And for retailers who had invested heavily in making their premises Covid-secure, the Our thoughts continue to be with you during this challenging time, and were here to help if you need us. Visit our Security Center to review how we protect your account and how to protect yourself against phishing emails: https://www.barclaycardus.com/servicing/security-center. Fraudsters are using the publicity around coronavirus as cover for scams. If you still need assistance, log in to your account and click Services and then Financial Hardship to see what options may be available to you. Log in to your account at the website listed on the back of your card, choose Contact Us and then Digital Forms to access the Fraud Form. Barclays Bank provided 640,000 payment holidays to customers hit by Covid-19 restrictions and approved loans and support worth 25 billion. We want to know how to reach you if necessary. If youve never set up access to your account online, it is simple and easy to do. You can still apply for a payment holiday extension for your May, June and July payments, however you will need to start making payments again after 31 July, regardless of when you applied for your extension. If you are unable to make your payment during this difficult time, were here to help. If you already have a payment holiday in place, here are some ways we can support you as it comes to an end. After May 6, 2021, this Payment Relief program will no longer be available. (This excludes payment holidays taken due to Covid-19) the amount you owe on your mortgage is less than 75% of the value of your home youve got a joint mortgage, everyone agrees to Well keep you informed of how to manage your Barclaycard, provide help and support on finances and travel, and give you tips on staying safe from fraud. https://www.barclaycardus.com/servicing/security-center, Business card customers can visit the website listed on the back of their card. Barclaycard isn't offering customers repayment holidays, instead it has axed late payment and cash advance fees between March 19 and June 17. You can request Payment Relief through May 6, 2021 by clicking here. However, we stopped offering normal payment holidays on 31 March. What Barclaycard customers need to do. Mark Gough, 65, told This is Money: 'I got the letter from Barclaycard last week advising my limit of 14,600 is being reduced in May to 1,850, hardly enough to book a decent holiday. Log in to your online account and update your personal profile. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). You can also set upApple Pay or Contactless Mobile on your device. 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