Click on the Start button in the center of the gauge to start the test. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not ringing your existing internal doorbell correctly ; Night vision doesn't work; Ring Pro works fine for a couple of events and then stops working; Your Ring Pro requires a power source that supplies a minimum of 16 volts AC. Deleting Activity and Events Although monitoring the surroundings of your home for burglary prevention (burglars often scout homes before breaking in) is inherently smart, the motion sensor is often triggered by animals and people simply passing by. Mischief managed. I get notifications of motion alerts and when I go to History I can see - for example - 5 motion alerts this morning. Yup because eventually they show up after about a day 12-24 hours. Press question mark to learn the rest of the keyboard shortcuts. Just to ensure our recommendation is accurate, please clarify if events are missing just from that specific event, or are you missing many events from your recording history entirely? Feel free to share any additional observations related to this concern with your response. The green number in the first column is the download speed. I was told they working on fixing it and are aware but now my events don’t even register or show up. Press J to jump to the feed. I still get notifications but history is blank. I was told they working on fixing it and are aware but now my events don’t even register or show up. Tap the three lines on the top left. This morning they all appeared. Your Ring Doorbell’s mechanical chime might not be working or instead not ringing because the alerts are turned off. Sorry I missed writing it's for the Ring - not the Ring2. Sorry I missed writing it's for the Ring - not the Ring2. But it keeps happening it’s not a one off. For the last month I’ve had issues with events showing up but not playable for a few hours after the event happened. Are you 100% positive that your subscription is active and being charged properly to your credit card? My history says there was motion detected at my front door shortly after the delivery was made. Deleting the activity and events that pertain to the Ring Video Doorbell, however, are a bit different. I have a Video Doorbell 2 and about 3 weeks ago I noticed that when people ring my bell, the events started to not show up. The star function is still working if I apply to a video now, but all the past starred videos are gone. For the last month I’ve had issues with events showing up but not playable for a few hours after the event happened. I was messing with the setting and I hit the HDR for better picture quality. This sub is run by the community and has no affiliation with Ring.com or its products. How can that be? After the test is done, look at the small table under the gauge. Help! I don't know if it has more of a model number, Amazon just calls it the Ring Wi-Fi Enabled Video Doorbell. I got an answer via chat. I don't get any messages, errors.. nothing. However, when I open the video doorbell for the day in question, it says "No events on this day". Lost all starred event from history Today I just noticed that I lost all the starred videos from the past year. I still get notifications but history is blank. I don't get any messages, errors.. nothing. I can click those events til the cows come home and nothing happens. This happens to me about once a week, and I have to physically reset the Ring every time. New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast, More posts from the ringdoorbell community, Press J to jump to the feed. The motion event shows them standing there waiting for someone to respond to them ringing the bell, so it missed their approach and them ringing the bell. The motion event shows up but not the "ring" event. I can click those events til the cows come home and nothing happens. My history says there was motion detected at my front door shortly after the delivery was made. Anyone having problems with Ring no longer recording events. To check the voltage of your Ring Pro: Open the Ring app. They made some change on their back end about 4-6 weeks ago and it's wreaking havoc with Rings. A community space for discussion about all things Ring. It means your phone is not notified if anyone comes near your door. How can that be? I can't view any events. It tells him on his app, but on my "neighbor " app it just doesnt work. That explains why there are no videos on the 8th. Thanks for sharing! However, when I open the video doorbell for the day in question, it says "No events on this day". Two weeks I reported I couldn’t review the last 5 events and was told it’s an app error. Press question mark to learn the rest of the keyboard shortcuts. Cookies help us deliver our Services. Open a Web browser on your mobile device and go to ring.com/speed. History says the video doorbell recorded 27 motions and rings that day. Once reinstalled, make sure that you have the most up to date operating system on your device, log into the … If you are continuing to have this concern, please remove the Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the app. Tap Devices; Select your Ring Pro. My husband is main account user and forgot to purchase the protection plan. I get notifications and my chime works, I can live view but nothing gets recorded and there is no history in app or web. Turn off HDR it will solve the problem. My monitoring trial ended on April 7 and I started the Protect Plus plan on the 9th. I don't know if it has more of a model number, Amazon just calls it the Ring Wi-Fi Enabled Video Doorbell. I can't view any events. I am missing a delivery and suspect a porch pirate. I’m all paid up so that’s not an issue here and they do eventually show after hours and hours. Figured I would leave this up in case anyone else has this issue. I am missing a delivery and suspect a porch pirate. It often happens because of the battery-saving features of most smartphones, cleaning power-hungry background apps. By using our Services or clicking I agree, you agree to our use of cookies. It started to post missing videos on my spotlight cam so after I turned it off and rebooted it everything was back to normal. Now I’m not even getting that. History says the video doorbell recorded 27 motions and rings that day.

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